Vanliga frågor

Do you offer free shipping?

Yes, we offer free shipping within Sweden . For more information, please read our Shipping Policy .

What is your return policy?

You can read our complete return and refund policy here Return Policy.

When will I get my money back after I return a product?

Once your return has been received and approved, your refund will be processed within 5 business days . For more information, please see our Return Policy.

How can I track my order?

You can track your order via our Order Tracking page .

Do you ship internationally?

No, we currently only ship within Sweden .

What happens if I receive a defective product?

If you receive a defective or damaged product, we will replace it free of charge . You must notify us and return the item within 30 days of delivery . For more information, please read our Return Policy .

Can I cancel my order after I have placed it?

Yes, we offer a 24-hour cancellation period after you place your order. If you wish to cancel your order within this time frame, please contact us as soon as possible, and we will cancel your order and refund the full amount.

How can I contact customer service?

You can reach our customer service in two ways:

Visit our Contact page and fill out the contact form.
Send us an email directly at: info@lysandeval.com

We aim to respond to all inquiries within 24 hours during business days.

How do I know if an item is in stock?

If you can add an item to your cart, it means it is in stock and ready to ship.

Do you have a physical store that I can visit?

We are an online-only store , which allows us to offer competitive prices and a wider product range.

Can I order in bulk for my company or organization?

Yes! For bulk orders , you can contact our customer service for customized offers and more information.

How long does it take to receive my order?

You can see estimated delivery times and shipping information in our Shipping Policy.